DA10--LOGICARE Patient Instructions Software and License

Purpose: The purpose of the SOW is to outline the requirements of contractual agreement the VA Eastern Colorado Health Care System, would like to continue with their patient-centered initiative to put the patient in control of their health upon discharge with instructions of the care after any education summary. Title of Project: LOGICARE Patient Instructions Software and License (Version 8.21). General: The contractor shall provide software/hardware, media, software license, software maintenance/upgrade, installation, training, and technical support services for the computer software identified in the schedule of supplies/services and prices, as well as, the system server to the VA Eastern Colorado Health Care System. The software will enable the timely and correct use of technology for patient discharge instruction education, discharge summary component instructions in the Emergency Department. Logicare’s Patient Instructions software to include remote implementation, testing, integration, software support, and maintenance. Support Services: Contractor shall provide the following Support Services to the Eastern Colorado VA Healthcare System as listed herein: LOGICARE shall provide the following Support Services during LOGICARE®'s normal business hours (8:30 a.m. to 5 p.m., Central Time, Monday through Friday). Standard Support Services required by the Client outside normal business hours may incur additional costs, which will be discussed with the Client in advance. Telephone Support. LOGICARE® shall maintain a toll-free number for use by Client. LOGICARE® agrees that it will make non-business-hours Support Services available to Client for resolution of any critical Software defects 24 hours per day, seven days per week, 365 days per year. Correction of Defects: Updates LOGICARE® shall respond within two (2) hours to any Client support call, and shall exercise reasonable efforts to correct significant, reproducible Software problems that are caused by a defect in an unaltered version of the Software. LOGICARE® periodically shall provide updates to Client that contain defect corrections ("Updates") that may include changes to Sample Data tables and/or executable program changes. Client shall promptly install all such Updates. Releases. LOGICARE® shall provide to Client any improvements or additions to the functionality of the Software that LOGICARE does not separately market or sell to its clients. Integration: Delivers patient information from VistA to the LOGICARE Patient List and completed documents from LOGICARE’s Patient Instructions will be delivered to CPRS Notes. Performance Period: Annually Type of Contract: A firm-fixed-price subscription, base + four-year option Software Warranty: LOGICARE represents and warrants that, beginning upon Software Acceptance and continuing thereafter for as long as Client maintains Support Services, the Software will perform substantially in accordance with the Documentation. Contract Award Meeting: No meeting is required; renewal of product that is unique to patient education. General Requirement: Provides readable and actionable patient instructions/materials on health conditions pertinent to VA patients and family members Easily accessible from the CPRS toolbar Internet based and IP authenticated from a Denver VA networked computer Specific Mandatory Tasks and Associated Deliverables: Provides health information that has been vetted by VA subject matter experts for accuracy and conformity with VA clinical guidelines and protocols Charting with minimal duplicate data entry View orders and results Track patients Manage data effectively: Access all stored patient and visit data Graph volume distribution reports using a variety of options Complete Emergency Department discharge and after visit instructions with over 5,000 topics in English & Spanish 24/7 help desk available Server and Hardware Requirements: SERVER HARDWARE  3 GHz processor – minimum requirement   12 GB RAM – minimum requirement  SERVER DISKSPACE  Application location: 5 GB available disk space  SQL location: Minimum of 30 GB of disk space for new installs  Server Software Requirements:   A dedicated server for the application installation.  SQL instance can reside on the application server, or a separate database server  NOTE: WAN connections between Application and SQL server may limit performance in the application.  Supported Operating Systems  Windows® Server 2012R2 and 2016  SQL Server SQL2012R2, SQL2014, SQL2016  SQL Studio Manager Client installed on Application Server  Mixed Mode Authentication  SQL Profiles are used by the application   Software Roles and Features: SERVER ROLES Web Server (IIS)  Common Http Features:  Default Document, Directory Browsing, HTTP Errors, Static Content, HTTP Redirection  Health and Diagnostics: HTTP Logging, Request Monitor  Performance: Static Content Compression  Security: Request Filtering, Windows Authentication (when applicable)  Application Development: [2012R2] ASP.NET 3.5, ASP.NET 4.5, .NET Extensibility 3.5, .NET Extensibility 4.5, ISAPI Extension, ISAPI Filter  [2016] ASP.NET 4.6, .NET Extensibility 3.5, .NET Extensibility 4.6, ISAPI Extension, ISAPI Filter  Management Tools: IIS Management Console, IIS6 Management Compatibly: IIS Scripting, IIS6 WMI Compatibility, IIS6 Metabase Compatibility  SERVER FEATURES   Server 2012R2: .NET Framework 3.5 features: Http Activation, Non-Http Activation and .NET Framework 4.5 features: ASP.NET, Https Activation, TCP Port Sharing  Install .NET Framework 4.7.2    Server 2016: .NET Framework 3.5 features: Http Activation, Non-Http Activation and .NET Framework 4.6 features: ASP.NET, Https Activation, TCP Port Sharing  Install .NET Framework 4.7.2    Server Settings: Data Execution Prevention set to ‘T…