RFI-FY27-SI Powered Communications and Video Intelligence

U.S. Department of Homeland Security Immigration and Customs Enforcement Office of Chief Information Officer SI-Powered Communications and Video Intelligence Suite Performance Work Statement October 2026 -- 1 of 73 -- Page 1 Table of Contents 1.0 Project Title............................................................................................................................... 3 2.0 Background ............................................................................................................................... 3 2.1 The Office of Enforcement and Removal Operations (ERO) ............................................... 3 2.2 The Office of the Chief Information Officer (OCIO) ........................................................... 3 2.2.1 Solutions Delivery Division (SDD) ............................................................................... 4 2.3 Mission Need ........................................................................................................................ 4 3.0 Scope of Work .......................................................................................................................... 4 3.1 Integrated Platform and Prime Accountability ..................................................................... 4 3.2 Data Integration and Interoperability .................................................................................... 5 3.3 Authorized Communications Ingestion and Management .................................................... 6 3.4 Multilingual Communications Intelligence .......................................................................... 6 3.5 Voice Identity Intelligence .................................................................................................... 7 3.6 Video Intelligence and Facility Awareness .......................................................................... 8 3.7 Automated Count and Missing-Person Support ................................................................... 8 3.8 Cross-Modal Intelligence, Entity Resolution, and Link Analysis ........................................ 9 3.9 Alerts, Escalation, Wellness, and Human Review .............................................................. 10 3.10 Investigative Workflow, Evidence, Reporting, and Audit ................................................ 10 3.11 Security, Privacy, Legal Compliance, and SI Governance ............................................... 11 3.12 Enterprise Operations, Administration, and Scalability ................................................... 11 3.13 Implementation, Integration, Training, and Transition..................................................... 12 3.14 Acceptance and Verification ............................................................................................. 13 4.0 Service Level Agreements (SLA) ........................................................................................... 15 4.1 Software Availability and Continuity ................................................................................. 15 4.2 Incident Response and Resolution ...................................................................................... 15 4.3 Processing, Correlation, and Alert Performance................................................................. 15 4.4 Accuracy, Quality, and Model Performance....................................................................... 15 4.5 Routine Maintenance .......................................................................................................... 16 4.6 Upgrades, Patches, and Model Changes ............................................................................. 16 4.7 SLA Reporting and Corrective Action ............................................................................... 16 5.0 Applicable Policies and Compliance ...................................................................................... 16 5.1 Applicable Policies ............................................................................................................. 16 5.2 DHS Enterprise Architecture Compliance .......................................................................... 17 5.3 Approved Automated Management Products and Supporting Technologies ..................... 17 -- 2 of 73 -- Page 2 5.4 Data and Access .................................................................................................................. 17 5.4.1 Third-Party Access....................................................................................................... 17 5.4.2 Data Rights................................................................................................................... 18 5.4.3 Protection of Information............................................................................................. 18 5.5 Protected Communications and Privacy Areas ................................................................... 18 5.6 SI and Biometric Governance ............................................................................................. 18 5.7 Data Portability, Retention, and Transition ........................................................................ 18 6.0 Deliverables ............................................................................................................................ 19 6.1 Security Authorization Documentation .............................................................................. 19 6.2 Project, Architecture, and Integration Documentation ....................................................... 19 6.3 Presentations, Demonstrations, and Project Support Materials .......................................... 19 6.4 Agendas, Meeting Minutes, and Meetings ......................................................................... 19 6.5 Transition In and Transition Out......................................................................................... 19 6.6 Deliver…