Integrated Security System

STATEMENT OF WORK 1.0 Introduction The Contractor shall furnish all labor, materials, tools, equipment, transportation, supervision, and management necessary to provide comprehensive sustainment, lifecycle support, and subject matter expertise for the Electronic Security System (ESS), Closed Circuit Television (CCTV)/Qognify systems, NICE Vision Pro digital recorders, the HUGS Infant/Pediatric Protection System, and all associated network infrastructure at Brooke Army Medical Center (BAMC) and designated outlying facilities. The Contractor is fully responsible for the performance, reliability, and operational readiness of all systems covered under this contract. All work shall comply with Department of War (DoW) requirements, applicable security directives, clinical safety standards, and manufacturer specifications. The Contractor shall ensure that all personnel assigned to this effort possess the required OEM certifications, active U.S. Government Secret clearances, and documented experience in hospital or Military Treatment Facility (MTF) environments prior to performing work under this contract. The systems supported under this contract directly enable life-safety, patient protection, clinical operations, and force protection functions within a Level I Trauma Center. As such, the Contractor shall maintain continuous operational availability, provide rapid emergency response, and ensure all systems remain fully functional, integrated, and compliant with Government requirements. 2.0 Objective The objective of this contract is to ensure uninterrupted sustainment, maintenance, and modernization of the following systems: • CEM Access 2000 and Lenel access control systems • CCTV/Qognify video surveillance systems • NICE Vision Pro digital video recorders • HUGS Infant/Pediatric Protection System • All associated servers, workstations, network components, cabling, and supporting hardware/software This requirement is mission-critical. The Contractor shall provide: • Continuous technical support • Preventive and corrective maintenance • System administration • Network support • Hardware and software lifecycle management -- 1 of 32 -- • OEM-aligned upgrades and patches • Integration support between ESS, CCTV, and HUGS systems Contractor personnel shall be fully trained, OEM-certified, and experienced in the systems they service. All response and resolution times specified in this Statement of Work are mandatory and enforceable. The Contractor shall ensure all systems remain operational at or above the required availability thresholds, including: • 99.9% uptime for HUGS • 99.9% uptime for ESS and CCTV critical components • 2-hour emergency response for all mission-critical failures The Contractor shall maintain all system documentation, drawings, inventories, and configuration baselines in accordance with Government requirements and shall coordinate all changes with the Contracting Officer’s Representative (COR). C.2 — SCOPE OF WORK 3.0 Electronic Security System (ESS) Support 3.1 Coverage and Responsibilities The Contractor shall provide comprehensive sustainment, maintenance, troubleshooting, and lifecycle support for all components of the Electronic Security System (ESS) deployed across Brooke Army Medical Center (BAMC) and designated outlying facilities. Support shall include, but is not limited to: • Proximity card readers • Electronic locks, strikes, and magnetic locking devices • Request-to-Exit (REX) devices • Door position switches • Field controllers, reader modules, and interface boards • Structured cabling, terminations, and low-voltage wiring • ESS servers, workstations, and associated network elements • Graphical monitoring stations and alarm management consoles The Contractor shall ensure all ESS components remain fully operational, integrated, and compliant with manufacturer specifications and Government security requirements. All work shall be performed by OEM-certified technicians with documented experience supporting CEM Access 2000 and Lenel systems in hospital or MTF environments. 3.2 Supported Facilities -- 2 of 32 -- The Contractor shall provide ESS sustainment support for all BAMC facilities, including but not limited to: • Brooke Army Medical Center Hospital • CoTo • Consolidated Parking Structure • Institute of Surgical Research / Burn and Trauma (ISR/BHT) • Central Energy Plants 1 and 2 • Fort Sam Houston Clinic • Troop billets • Fisher Houses 1–4 • Center for the Intrepid • Any additional facilities designated by the Government during the period of performance The Contractor shall maintain awareness of facility-specific access control requirements, clinical workflows, and operational constraints to ensure safe and compliant system support. 3.3 System Description and Operational Requirements The Contractor shall maintain BAMC’s independent ESS network consisting of: • Approximately 3,500 proximity readers and control devices • Approximately 800 monitored secure points • Approximately 500 duress buttons • CEM Access 2000 running on Fedora Core Linux servers • Windows-based workstations accessing CEM Access 2000 • Crystal Reports-based reporting and audit tools The Contractor shall ensure all ESS components remain synchronized, properly configured, and fully integrated with CCTV/Qognify and HUGS systems. All configuration changes, firmware updates, and system modifications shall be coordinated with the COR. 3.4 Upgrades, Patches, and Manufacturer Support The Contractor shall provide all manufacturer-recommended upgrades, patches, and lifecycle support for: • CEM Access 2000 • Windows Server and Windows Professional workstations • Crystal Reports • Fedora Core Linux systems • ESS controllers, modules, and field devices The Contractor shall maintain active OEM support relationships and ensure all technicians performing work are OEM-certified. The Contractor shall coordinate directly with the manufacturer for advanced diagnost…