Coast Guard Sector Detroit Elevator Maintenance

STATEMENT OF WORK (SOW) FOR Sector Detroit’s Elevator Maintenance 1.0 GENERAL Background U.S. Coast Guard Sector Detroit, MI operates a facility where the elevator system is a critical infrastructure component supporting daily mission operations, personnel movement, and logistics. Due to the high operational tempo, elevator downtime directly impacts mission readiness and facility accessibility. Historically, these systems require consistent, proactive oversight to mitigate mechanical fatigue and electrical failures. This contract establishes a comprehensive maintenance program to identify and correct potential deficiencies before they result in equipment failure or safety hazards. Scope This contract covers the provision of monthly preventive maintenance, emergency response, standard service calls, mandatory safety testing, and reporting/documentation for a Dover Systems Inc. elevator with a 2000 lb capacity serving three floors at Sector Detroit. The contractor must perform all tasks in accordance with manufacturer specifications and applicable safety standards. The scope does not include provision of food, drinks, parking, tools, safety equipment, or labor by Sector Detroit. OBJECTIVE The objective of this contract is to ensure uninterrupted, safe, and reliable elevator operation at Sector Detroit through scheduled monthly maintenance, prompt response to emergencies, and compliance with all safety certification requirements. The contractor’s work will support mission readiness and facility accessibility. APPLICABLE REFERENCES Compliance References The following documents provide specifications, standards, or guidelines that must be complied with in order to meet the requirements of this contract: American Society of Mechanical Engineers (ASME) Guidelines Occupational Safety and Health Administration (OSHA) Standards State of Michigan elevator safety regulations OEM Operation and Maintenance manuals Reference Documents The following documents may be helpful to the Contractor in performing the work described in this document: Previous maintenance logs (Sector Detroit archives) SPECIFIC REQUIREMENTS/TASKS 2.1 Preparation 2.1.1 The Contractor must stage equipment and supplies as needed for elevator maintenance activities. 2.1.2 The Contractor must remove all material from the site after completion of work. Elevator Monthly Maintenance 2.3.1 The Contractor must perform all scheduled monthly preventive maintenance inspections and tasks in accordance with the manufacturer’s specifications and ASME A17.1. 2.2.2 The Contractor must document all maintenance activities and deficiencies, and submit monthly reports by the 5th business day of the following month Operation Inspection 2.3.1 The Contractor must inspect the proper operation of all elevator systems after maintenance is completed. 2.3.2 The Contractor must conduct a site inspection with the Contracting Officer’s Representative (COR) to verify completion and compliance. Emergency Response 2.4.1 The Contractor must respond on-site to passenger entrapments within one (1) hour of notification. 2.4.2 The Contractor must respond on-site to routine, non-emergency equipment failures within two (2) hours of notification. Mandatory Safety Testing 2.5.1 The Contractor must execute and document all Category 1 (Annual) and Category 5 (Five-Year) safety tests before prior certifications expire. 2.5.2 The Contractor must ensure no elevators operate with expired safety certifications. Critical Performance Objectives The following table dictates the critical performance objectives, the required standards, the allowed margin of error (AQL), and how the government will monitor compliance. Performance Objective Performance Standard Acceptable Quality Level (AQL) Method of Surveillance 1. Preventive Maintenance (PM) Complete all scheduled monthly PM inspections and tasks in accordance with the manufacturer's specifications and ASME A17.1. 95% of all scheduled PMs completed within the designated month. No critical safety deficiencies left unaddressed. COR review of monthly PM logs and random on-site inspections. 2. Emergency Response (Entrapment) Contractor must respond on-site to passenger entrapments within one (1) hour of notification. 100% compliance. Zero deviation allowed for life-safety incidents. Facility dispatch records, security logs, and COR verification. 3. Standard Service Calls Contractor must respond on-site to routine, non-emergency equipment failures within two (2) hours of notification. 90% compliance. Response times must not exceed the standard by more than one hour in any instance. Help desk ticket timestamps and contractor service reports. 4. Mandatory Safety Testing Execute and document all Category 1 (Annual) and Category 5 (Five-Year) safety tests before prior certifications expire. 100% compliance. No elevators shall operate with expired safety certifications. COR review of testing documentation and state/federal safety certificates. 5. Reporting and Documentation Submit accurate, timely monthly performance and deficiency reports by the 5th business day of the following month. 95% compliance. Reports must be complete and free of material errors. Direct COR receipt and review of monthly deliverables. 3.0 CONTRACTOR PERSONNEL 3.1 QUALIFIED PERSONNEL The Contractor must provide qualified personnel to perform all requirements specified in this SOW. 3.2 CONTINUITY OF SUPPORT The Contractor must ensure that the contractually required level of support for this requirement is maintained at all times. KEY PERSONNEL Before replacing any individual designated as Key by the Government, the Contractor must notify the Contracting Officer no less than 5 business days in advance. The following Contractor personnel are designated as Key for this requirement. 3.3.1 US Coast Guard Key Pers…