Facility and Equipment Maintenance and Repair Services Italy Commissaries

Performance Work Statement (PWS) Facilities and Equipment Maintenance & Repairs for DeCA Facilities, Italy 1 SCOPE. 1.1 The Defense Commissary Agency (DeCA), a United States (U.S.) Federal Government agency within the Department of Defense, provides routine and uninterrupted availability of mission-critical supermarket resources to support the military and their families in the U.S. and host nations worldwide. To effectively deliver supermarket resources in host nations, DeCA relies on locally available commercial contracted maintenance and repairs services providers to ensure the continuous, safe, and compliant operation of all building systems, infrastructure, and food-handling equipment. 1.2 The Contractor shall provide Preventive Maintenance, Emergency Maintenance, and Unscheduled Maintenance services for DeCA’s Italy commissary facilities and equipment in accordance with: commercial standards; host nation and European Union laws; Department of Defense, United States Army Europe (USAEUR), and United States Armed Forces Europe (USAFE) regulations; and DeCA’s standards. Commercial standards shall include service bulletins and manufacturer guidance to ensure equipment operates as intended, leading to a longer lifespan and reliable performance. Hereinafter, these shall be collectively referred to as guidance. The addition or removal of a new or existing facilities within Italy or equipment within a location shall not be considered an out-of-scope change. Adding or removing facilities shall be completed thru the formal MOD process. Facilities descriptions are provided in Appendix 1. 1.3 The Contractor shall reduce the environmental impacts caused as a result of work performed under this contract by using, to the maximum extent possible, environmentally sound practices, processes, and products. The Contractor is responsible for the cleanup, removal and safe disposal of any hazardous materials or substances, to include fluorescent bulbs and refrigerants, generated during contract performance. 1.4 This contract is a non-personal services contract. The Government shall not exercise any supervision or control over the contract service providers (CSPs) performing the services herein. Such CSPs shall be accountable solely to the Contractor who, in turn is responsible to the Government. 2 KEY GOVERNMENT PERSONNEL, SYSTEM, AND SOFTWARE. 2.1 Key Government Personnel. 2.1.1 Contracting Officer (KO) is responsible for making contracting decisions, awarding contracts, negotiating terms, obligating funds, and monitoring contractor performance throughout the contract lifecycle. The Contracting Officer is also responsible for appointing and overseeing Contracting Officer's Representatives (CORs) who provides technical monitoring and guidance to the contractor. 2.1.2 Contracting Officer’s Representative (COR) is responsible for monitoring the day-to-day administration of the contract, providing technical guidance, inspecting and accepting/rejecting deliverables, and documenting performance and issues. However, only the Contracting Officer is authorized to modify the contract, the COR cannot make commitments affecting price, quantity, or delivery. 2.1.3 Store Management are responsible for requesting new work through the Service Order Management System (SOMS), signing work certificates and completed Preventative Maintenance (PM) -- 1 of 13 -- Performance Work Statement (PWS) Facilities and Equipment Maintenance & Repairs for DeCA Facilities, Italy check lists, coordinating store support to work, and serves as the primary point of contact for completion of work orders. 2.2 System. The Government’s desired outcome is to retain a complete electronic record of Work Orders (WOs) submitted, approved, cancelled, rejected, accepted, and invoiced and master inventory of facilities and equipment requiring maintenance services in a single system. Failure to document in the (SOMS) shall be considered non-performance. 2.2.1 DeCA currently uses an on-line service order management system (SOMS) to track and archive its facilities and equipment maintenance. SOMS is a secure, web-based system, which will be used by the Government and the Contractor for services performed under this contract 2.2.2 The Government reserves the right, at any time during the contract performance period, to change its service order management system. The Contractor shall transition to the new system of comparable functionality. A reasonable period for transition and training will be provided by the Government. The transition time line shall be established at the time of implementation of the new system. The transition shall be completed without additional cost to the Government. 2.2.3 If any WOs are processed by any means other than use of the SOMS or other system provided by the Government, such WOs shall be uploaded, recorded and tracked in SOMS. 2.2.4 The Government will provide training to Contractor personnel upon contract award. Training will enable management and labor personnel (i.e., technicians) to properly complete and submit the required information for work orders to include uploading supporting documents. Training will explain the workflow process to ensure work does not begin prior to approval. The Government will provide this training through a one-time training session for the Contractor's key personnel and trainers upon contract award. The Contractor is subsequently responsible for training all its new and existing employees. 2.2.5 The Government will review each submitted WO and cost estimate or proposal for adequacy, accuracy and reasonableness prior to approving, and will refer incomplete or inadequate submittals back to the Contractor for additional information or corrections. The Contractor shall re-submit the WO after the additional information or corrections has been completed. 2.3 Software. This requirement is not for the procurement of software. The Contractor shall use software that is compatible with the Government…